1. Introduction

Welcome to EcommeLogic (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the transparency of how we collect, use, disclose, and safeguard your information. This Privacy Policy describes how we handle your personal data when you use our website, services, and any associated platforms (collectively, the “Services”).

By accessing or using our Services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process various types of information about you, including:

2.1 Information You Provide

• Account Information: Name, email address, phone number, address, company name, job title, etc.

• Communication Data: When you contact us by email, chat, phone, or via forms, we may collect your message content, contact details, and any attachments.

• Transaction Data: If you purchase a service from us, we collect related billing and payment information (though sensitive payment data is handled via secure third-party payment processors).

• Marketing Preferences: Your preferences concerning receiving marketing and promotional communications.
  
  

2.2 Automatically Collected Information

• Usage Data: Pages you visit, links you click, time spent on pages, referral source, browser type, device type, IP address, operating system, and other log data.

• Cookies and Similar Technologies: We use cookies, web beacons, tracking pixels, and similar technologies to track activity and store certain information.

2.3 Third-Party or Public Sources

We may receive information from third parties or public sources (for example, social media platforms, analytics providers, advertising partners) to enhance or verify our records.

3. How We Use Your Information

We use your information for the following purposes:

• To deliver and maintain our Services

• To process transactions, invoicing, and manage payments

• To respond to your requests, inquiries, and provide customer support

• To personalize and improve your experience (e.g. showing you relevant content or services)

• To send you technical, administrative, or promotional communications (if you opt in)

• To monitor, analyze, and enhance service performance, security, and usage

• To detect, prevent, and address fraud, abuse, security issues, or violations of our terms

• To comply with legal obligations and enforce our agreements
  
  

4. Legal Basis (for Users in Jurisdictions Requiring It)

If you are in a jurisdiction where privacy laws require us to specify a legal basis, we rely on one or more of the following:

• Your consent

• Performance of a contract (to deliver requested services)

• Our legitimate interests (e.g. improving services, security)

• Compliance with legal obligations
  
  

5. Disclosure of Your Information

We may share your information under the following circumstances:

• Service Providers & Partners: We may share data with vendors, contractors, agents or third-party service providers (e.g. hosting, payment processors, marketing platforms) who help us operate the business.

• Law and Safety: If required by law, or to comply with a subpoena, legal process, or governmental request, or to protect our rights, safety, or property, or those of users or others.

• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction (with notice).

• With Your Consent: Where you have given explicit consent for a particular disclosure.
  
  

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access your personal data

• Correct or update inaccurate or incomplete data

• Delete or erase your data under certain conditions

• Object to or restrict processing of your data

• Withdraw consent (where processing is based on consent)

• Portability — receive a copy of your data in a structured format

• Opt out of marketing communications

To exercise these rights, contact us (see “Contact Us” below). We will respond within the timeframe required by applicable law.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies for functionality, analytics, and advertising purposes. You can manage or disable cookies via your browser settings, although this may affect your ability to use certain features of our Service.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. Afterward, your data may be anonymized or securely deleted.

9. Security

We take reasonable organizational, technical, and administrative measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Transfers

Your information may be transferred to, stored, and processed in countries different from your own. In such cases, we implement safeguards (such as encryption, contractual agreements) to ensure adequate protection of your data.

11. Children’s Privacy

Our Services are not intended for children under the age of 16 (or relevant legal age in your country). We do not knowingly collect or solicit personal information from children. If you believe we have collected data from a child, please contact us to have it removed.

12. Third-Party Links & Services

Our website may include links to third-party websites, plugins, or tools that are not operated by us. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before using them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate when the last revision occurred. We will notify you of significant changes through the website or via email (if applicable).

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

EcommeLogic
Email: info@ecommelogic.com
Phone: +92 306 0324379
Address: Chanab Commercial Center, Near HBL Bank, Rahim Yar Khan, Pakistan